Alternative Dispute Resolution

In case of dispute consumption, the consumer may resort to an Entity Consumer Dispute Resolution:

Centro de Informação de Consumo e Arbitragem do Porto

Rua Damião de Góis, 31 – Loja 6
4050-225 Porto 

Online Dispute Resolution:

In case of consumer dispute in online, the consumer may resort to a dispute settlement system "online" (RLL), the ODR platform ("online dispute resolution"), responsible for resolving disputes relating to contractual obligations sales contracts or services online.

Accessing the Electronic Platform of Alternative Dispute Resolution in sales contracts or services online:

For Suggestions and / or Complaints –  [email protected]

For more information see the Consumer Portal -

Atlantisrent - Rent a Car
Rua de Santa Catarina, 275
4000-451 Porto
(+351) 936 729 073
[email protected]
Business Hours:
From Monday to Sunday
09:00 - 19:00